Last update: 04.05.2019
I. Name and address of the person responsible
The person responsible within the meaning of Art. 4 para. 7 of EU Regulation 2016/679, known as the Data Protection Basic Regulation (DSGVO), and other national data protection laws of the member states as well as other provisions of data protection law:
Anne Schümann
Practice for Physiotherapy
Friedensallee 271
22763 Hamburg, Germany
Phone: 040 / 881 67 887
Fax: 040 / 881 67 886
II. Name and address of the contact person on the subject of data protection
Anne Schümann
Friedensallee 271
22763 Hamburg, Germany
Phone: 040 / 881 67 887
Fax: 040 / 881 67 886
E-Mail: info@physio4me .de
III General information on data processing
1. scope of processing of personal data
In principle, you can visit us without telling us who you are. When you visit our website, your browser automatically transmits various data, see below “IV. Provision of the website and creation of log files”. This information is evaluated for purely statistical purposes and then deleted. Our services are reserved for adult visitors.
Personal data is only collected on our website if you provide it to us voluntarily (e.g. by contacting us using the contact form). We use this data exclusively for the purposes stated in each case, as listed below.
External service providers who process personal data for us, so-called contract processors, are bound by contract in accordance with Art. 28 DSGVO. The contract processors have been carefully selected by us, specifically commissioned and are bound by our instructions. States outside the European Union/European Economic Area are designated as third countries by the DSGVO and regulate the transfer to these countries separately in accordance with Art. 44 to 49 DSGVO. In some cases, we make use of contract processors in third countries and call these third countries in the following. For the USA, the EU Commission has determined the adequacy of the data protection level there pursuant to Art. 44 para. 3 DSGVO for the EU-US Privacy Shield (C(2016) 4176 final). Our contract processors in the USA are certified according to this standard.
We maintain current technical measures to ensure the protection of personal data. These are always adapted to the current state of the art.
2. legal basis for the processing of personal data
If we obtain the consent of the data subject for the processing of personal data, Art. 6 para. 1 lit. a DSGVO serves as the legal basis for the processing of personal data.
Art. 6 para. 1 lit. b DSGVO serves as the legal basis for the processing of personal data required for the performance of a contract to which the data subject is a party. This also applies to processing operations that are necessary for the implementation of pre-contractual measures.
Pursuant to Art. 6 para. 1 lit. f), the processing of personal data is also lawful if it is necessary to safeguard the legitimate interests of the data controller or of a third party, unless the interests or fundamental rights and freedoms of the data subject which require the protection of personal data predominate, in particular if the data subject is a child.
3. data erasure and storage period
The personal data of the person concerned will be deleted or blocked as soon as the purpose of storage no longer applies. In addition, the data may be stored if the European or national legislator has provided for this in EU regulations, laws or other provisions to which the person responsible is subject. The data shall also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless it is necessary for further storage of the data for the conclusion or performance of a contract.
IV. Provision of the website and creation of log files
1. description and scope of data processing
Each time you access our website, our system automatically collects data and information from the computer system of the accessing computer.
The following data is collected:
1. information about the browser type, language and version used
2. the operating system of the user
3. the Internet service provider of the user
4. the IP address of the user
5. date and time/time zone of access
6. content of the request (concrete page)
7. access status/http status code
8. websites from which the user’s system accesses our website
9. websites accessed by the user’s system via our website
10. amount of data transferred
The data is also stored in the log files of our system. These data are not stored together with other personal data of the user. However, in the event of an error in an interface query, we additionally log the ID (pseudonymous identification), the IP address and the relevant http query, if used, the e-mail of the requesting user to enable later error analysis and troubleshooting.
2. legal basis for data processing
Insofar as our log files involve the processing of personal data, the legal basis is Art. 6 Para. 1 lit. b, lit. f DSGVO.
3. purpose of data processing
The temporary storage of the IP address by the system is necessary within the meaning of Art. 6 para. 1 lit. b DSGVO in order to enable delivery of the website to the user’s computer. For this purpose, the IP address of the user must remain stored for the duration of the IP address. The repeated automated reading of the web pages (so-called scraping) is also made more difficult by recording the IP address. The storage of the data in the event of an error is necessary within the meaning of Art. 6 para. 1 lit. f DSGVO in order to ensure the functionality of the website.
4. duration of storage
The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. In the case of the IP address, this is shortened, i.e. anonymised, when the respective session has ended. The data will then no longer contain any personal references. All log files are periodically deleted.
5. objection and removal possibility
The collection of data for the provision of the website and the storage of data in log files is mandatory for the operation of the website. Consequently, there is no possibility for the user to object.
V. Use of cookies
1. description and scope of data processing
The websites use so-called cookies in several places. They serve to make our offer more user-friendly and effective. Cookies are small text files that are stored on your computer by your browser. Some of the cookies we use are so-called “session cookies”, which are automatically deleted when you close your browser. In addition, there are some long-lived cookies which we use to recognize you as a visitor. Cookies do not damage your computer and do not contain viruses. If you do not wish the cookies to be installed, you can deactivate the acceptance of cookies in your browser. However, we would like to point out that if you deactivate cookies, you may not be able to use our website to its full extent.
The user data collected in this way is pseudonymised by technical precautions. Therefore it is not possible to assign the data to the calling user as a person. The data will not be stored together with other personal data of the user, unless otherwise described below.
The first time a user accesses our website, information banners inform them about the use of cookies and refer them to this data protection declaration. This also includes an indication of how the storage of cookies in the browser settings can be prevented.
The following data is stored and transmitted in the technically necessary cookies:
1. language settings
2. contact information: E-mail address, first and last name, gender, SessionID (no password)
In this way the following data can be transmitted:
1. search terms entered
2. frequency of page views
3. use of website functions
We use the following third-party providers to analyze user behavior:
Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”), as part of an order processing and at an appropriate level of data protection (see above on EU-US Privacy Shield). Google Analytics also uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will generally be transmitted to and stored by Google on servers in the United States. We activate IP anonymisation by adding the code “gat._anonymizeIp();” to the web pages so that your IP address is previously shortened by Google within EU/EEA member states (so-called IP masking). Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On our behalf, Google will use this information to evaluate your use of the website (including the Optimize function for A/B testing, i.e. response to various displays on the website), to compile reports on website activity for us and to provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Information obtained by Google from interest-related advertising and third parties (e.g. demographic characteristics, gender and interests) may be collected in cookie information.
For more information about Google, please visit http://www.google.com/intl/de/analytics/privacyoverview.html (general information about Google Analytics and privacy). Google offers an add-on for web browsers that may prevent Google Analytics from collecting and processing this information. The add-on can be downloaded and installed at your own risk at https://tools.google.com/dlpage/gaoptout
This website also uses Google Analytics for a cross-device analysis of visitor flows when selling goods, which is carried out via a user ID. You can deactivate the cross-device analysis of your use in your medimops customer account under “Personal settings” “Data protection setting User ID”.
1. Google Adwords to draw attention to our attractive offers with the help of advertising material (so-called Google Adwords) on external websites. The advertising media are delivered by Google via so-called “AdServers”. For this purpose we use AdServer-Cookies, by which certain parameters can be measured to measure success, such as display of ads or clicks by users. If you access our website via a Google ad, Google Adwords stores a cookie on your device. The unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information (marking that the user does not wish to be addressed) are usually stored as analysis values for this cookie. These cookies allow Google to recognize your browser. If a user visits certain pages of an AdWords customer’s website and the cookie stored on their computer has not yet expired, Google and the customer may recognize that the user clicked on the ad and was directed to that page. Each AdWords user receives a different cookie. This means that cookies cannot be tracked through AdWords users’ websites. AdWords users do not receive any personal data. Further information on data protection at Google can be found at https://www.google.com/policies/?hl=de. Users can also deactivate or object to Google ads in whole or in part at https://privacy.google.com/?hl=de#google-experience (opt-out).
2. legal basis for data processing
Insofar as our use of cookies involves the processing of personal data, the legal basis is Art. 6 Para. 1 lit. b, lit. f DSGVO.
3. purpose of data processing
The purpose of using technically necessary cookies in accordance with Art. 6 Para. 1 lit. b DSGVO is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these it is necessary that the browser is recognized also after a page change.
The user data collected by technically necessary cookies are not used to create user profiles.
When processing further cookies, our legitimate interest lies in the processing of personal data in accordance with Art. 6 Para. 1 lit. f DSGVO:
The analysis cookies are used for the purpose of improving the quality of our website and its contents. The analysis cookies tell us how the website is used and enable us to continually optimise our services. We recognise which advertising measures led to visits to our websites (so-called conversion tracking). In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. In doing so, we pursue the interest of displaying advertising to you that is of interest to you, of making our website more interesting and easier for you, and of achieving a fair calculation of advertising costs.
4. duration of storage
Cookies are stored on the user’s computer and transmitted to our site by the user. Therefore, you as a user have full control over the use of cookies. You can deactivate or restrict the transmission of cookies by changing the settings in your Internet browser. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it is possible that all functions of the website can no longer be used to their full extent (see “technically necessary cookies” above).
The duration of cookie storage is indicated above. Otherwise, these are set indefinitely until you delete the memory in the browser.
5. objection and removal possibility
You can deactivate or restrict the processing of cookies by the service providers used by us using the links mentioned above. In addition, you can use the preference management of the “yourchoices” self-commitment for interest-based advertising: http://www.youronlinechoices.com/de/praferenzmanagement/
The objection applies as long as the associated OptOut cookie is not deleted. This cookie is set for the domain, per browser and per user of a computer. Therefore, if you access our website from multiple devices and browsers, you must separately and again opt out of data collection on each of these devices and browsers.
VI. contact form and email contact
1. description and scope of data processing
On our website there is a contact form which can be used for electronic contact. If a user makes use of this possibility, the data entered in the input mask will be transmitted to us and stored. The message and an e-mail address of the user are required. Further data is optional:
1. e-mail address
2. first name and surname
3. subject (optional)
4. message (optional)
Your consent will be obtained for the processing of the data as part of the sending process and reference will be made to this data protection declaration.
Alternatively, you can contact us via the e-mail address provided. In this case the personal data of the user transmitted with the e-mail will be stored.
1. description of data processing
We use the Inxmail service of Inxmail GmbH, Wetzingerstr. 17, 79106 Freiburg, Germany to send e-mails. The agreement on order data processing and certification in accordance with EU-US Privacy Shield is in place.
2. legal basis for data processing
The legal basis for the processing of the data is Art. 6 para. 1 lit. a DSGVO if the user has given his consent.
If the purpose of the e-mail contact is to conclude a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b DSGVO.
3 Purpose of data processing
The user gives his consent. The processing of the personal data from the input mask serves us for the treatment of the establishment of contact.
4. duration of storage
The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. For the personal data from the input mask of the contact form and those sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation is terminated when it can be safely inferred from the circumstances that the relevant facts have been conclusively clarified.
5. possibility of objection and removal
The user has the possibility to revoke his consent to the processing of personal data at any time. If the user contacts us by e-mail, he can object to the storage of his personal data at any time. In such a case, the conversation cannot be continued. For further information, see “Rights of the person concerned” below.
VII. Rights of the data subject
If personal data is processed by you, you are the data subject within the meaning of the DSGVO and you have the following rights vis-à-vis the person responsible:
1. right to information
You can request confirmation from the person responsible as to whether personal data relating to you will be processed by us.
In the event of such processing, you may request the following information from the data controller:
1. the purposes for which the personal data will be processed;
2. the categories of personal data processed;
3. the recipients or categories of recipients to whom the personal data relating to you has been or will be disclosed;
4. the planned duration of storage of the personal data relating to you or, if it is not possible to provide specific information in this regard, criteria for determining the duration of storage;
5. the existence of a right to rectify or delete personal data concerning you, a right to limit the processing by the controller or a right to object to such processing;
6. the existence of a right of appeal to a supervisory authority;
7. all available information on the origin of the data, if the personal data are not collected from the data subject;
8. the existence of automated decision-making including profiling in accordance with Article 22(1) and (4) DSGVO and – at least in these cases – meaningful information on the logic involved and the scope and intended effects of such processing on the data subject.
9. you have the right to request information as to whether the personal data concerning you will be transferred to a third country or to an international organisation. In this context, you may request to be informed of the appropriate guarantees pursuant to Art. 46 DSGVO in connection with the transfer.
2. right to rectification
You have the right to have your personal data corrected and/or completed by the data controller if the personal data processed concerning you is inaccurate or incomplete. The data controller must carry out the rectification immediately.
3. the right to limit the processing
Under the following conditions, you may request that the processing of your personal data be restricted:
1. if you dispute the accuracy of the personal data concerning you for a period of time which allows the person responsible to verify the accuracy of the personal data;
2. the processing is unlawful and you refuse to delete the personal data and instead request that the use of the personal data be restricted;
3. the controller no longer needs the personal data for the purposes of the processing, but you need them to assert, exercise or defend legal claims, or
4. if you have lodged an objection against the processing pursuant to Art. 21 para. 1 DSGVO and it has not yet been determined whether the justified reasons of the data controller outweigh your reasons.
If the processing of personal data concerning you has been restricted, such data – apart from their storage – may only be processed with your consent or for the assertion, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the Union or a Member State.
If the processing restriction has been limited in accordance with the above conditions, you shall be informed by the controller before the restriction is lifted.
4. right of deletion
a. Cancellation obligation
You may request the data controller to delete the personal data concerning you immediately and the data controller is obliged to delete this data immediately if one of the following reasons applies:
1. the personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
2. you revoke your consent on which the processing was based pursuant to Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a DSGVO and there is no other legal basis for the processing.
You object to the processing pursuant to Art. 21 para. 1 DSGVO and there are no overriding legitimate reasons for the processing or you object to the processing pursuant to Art. 21 para. 2 DSGVO.
4. the personal data concerning you have been processed unlawfully.
5. the deletion of your personal data is necessary to fulfil a legal obligation under Union law or the law of the Member States to which the data controller is subject.
The personal data relating to you have been collected in relation to information society services offered pursuant to Art. 8 para. 1 DSGVO.
b. Information to third parties
If the person responsible has made the personal data concerning you public and is obliged to delete them in accordance with Art. 17 (1) DSGVO, he shall take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to inform the persons responsible for data processing who process the personal data that you, as the person concerned, have requested them to delete all links to this personal data or copies or replications of this personal data.
c. Exceptions
The right to deletion does not exist if the processing is necessary.
1. the exercise of the right to freedom of expression and information;
2. to fulfil a legal obligation which the processing requires under the law of the Union or of the Member States to which the controller is subject, or to carry out a task carried out in the public interest or in the exercise of official authority vested in the controller (such as commercial or tax retention obligations);
3. for reasons of public interest in the field of public health pursuant to Art. 9 para. 2 lit. h and i and Art. 9 para. 3 DSGVO;
4. for archival purposes in the public interest, scientific or historical research purposes or for statistical purposes pursuant to Art. 89 para. 1 DSGVO, insofar as the law referred to in section a) presumably makes it impossible or seriously impairs the attainment of the objectives of such processing, or
5. to assert, exercise or defend legal claims.
5. right to information
Do you have the right to report
7. right of objection
You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data on the basis of Art. 6 para. 1 lit. e or f DSGVO; this also applies to profiling based on these provisions.
The person responsible will no longer process the personal data concerning you unless he can prove compelling grounds for processing worthy of protection which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If the personal data concerning you are processed for the purpose of direct advertising, you have the right pursuant to Art. 21 para. 2, 3 DSGVO to object at any time to the processing of the personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is connected with such direct advertising.
If you object to the processing for purposes of direct marketing, the personal data concerning you will no longer be processed for these purposes.
You have the possibility to exercise your right of objection through automated procedures using technical specifications in connection with the use of Information Society services, notwithstanding Directive 2002/58/EC.
8. right to revoke the declaration of consent under data protection law
You have the right to revoke your declaration of consent under data protection law at any time. The revocation of your consent does not affect the legality of the processing carried out on the basis of your consent until you revoke it.
9 Automated decision in individual cases including profiling
You have the right not to be subject to any decision based solely on automated processing, including profiling, that has any legal effect on you or similarly significantly affects you. This does not apply if the decision
1. is necessary for the conclusion or performance of a contract between you and the person responsible,
2. is authorised by legislation of the Union or of the Member States to which the person responsible is subject and that legislation contains adequate measures to safeguard your rights and freedoms and your legitimate interests; or
3. with your express consent.
However, these decisions may not be based on special categories of personal data pursuant to Art. 9 para. 1 DSGVO, unless Art. 9 para. 2 lit. a or g applies and appropriate measures have been taken to protect the rights and freedoms as well as your legitimate interests.
With regard to the cases referred to in (1) and (3), the person responsible shall take appropriate measures to protect the rights and freedoms as well as your legitimate interests, including at least the right to obtain the intervention of a person on the part of the person responsible, to state his own position and to challenge the decision.
10. right of appeal to a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to complain to a supervisory authority, in particular in the Member State where you reside, at your place of work or at the place where the alleged infringement is alleged, if you consider that the processing of your personal data is in breach of the DSGVO.
The supervisory authority to which the complaint was submitted will inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Art. 78 DSGVO.
VIII. Validity of this data protection declaration
We reserve the right to change this Privacy Policy from time to time. The current version is available from our website. If a change significantly restricts the rights of registered users, we will notify them. In addition, the currently available data protection declaration is valid for our website users.